Privacy Policy

Last updated: 18 October 2026

At Stemsational Flower Studio ("Stemsational", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, browse our products, place an order, create an account, contact us, or use our online flower and gift delivery services.

By using our website or services, you acknowledge that your personal information will be handled as described in this Privacy Policy. We will handle your information in accordance with applicable Australian privacy laws.

1. Information We Collect

We may collect personal information that you provide directly, information generated through your use of our website, and information provided by service providers who assist us in operating our business.

Information You Provide

Depending on how you interact with Stemsational, we may collect:

Contact information: Your name, email address, phone number, billing address, and delivery address.
Recipient information: The recipient's name, delivery address, contact details, delivery instructions, and gift card message.
Order information: Products purchased, order number, delivery date, order history, payment status, and relevant transaction details.
Account information: Login details and account preferences, where account registration is available.
Customer support information: Emails, messages, enquiries, complaints, and other information you provide when contacting us.
Marketing preferences: Your preferences for receiving promotional emails or other marketing communications, including unsubscribe requests.

Please avoid sending payment card details or other sensitive information through ordinary email or unsecured communication channels.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

IP address and general device information.
Browser type and operating system.
Pages viewed and interactions with our website.
Shopping cart and checkout activity.
Referring websites and approximate location derived from technical information.

We may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and measure marketing effectiveness.

Information from Third Parties

We may receive relevant information from service providers that support our business, including website hosting providers, payment processors, delivery partners, analytics providers, and customer support or marketing platforms.

Payment information is handled by the relevant payment service provider in accordance with its own privacy and security practices.

2. How We Use Personal Information

Stemsational may use personal information for the following purposes:

To process, confirm, and fulfil orders.
To arrange flower deliveries and communicate relevant delivery instructions.
To process payments and manage refunds, cancellations, and order enquiries.
To provide customer support and resolve complaints.
To manage customer accounts and preferences, where applicable.
To send order confirmations, delivery updates, and other service-related communications.
To send promotional communications where permitted by law and consistent with your preferences.
To improve our website, products, customer experience, and business operations.
To detect and prevent fraud, unauthorised activity, and security issues.
To comply with applicable legal, regulatory, and accounting obligations.

3. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services, or meet legal obligations.

These parties may include:

Website and hosting providers that operate and maintain our online store.
Payment providers that process transactions and help protect against payment fraud.
Delivery partners that deliver flowers and gifts to the nominated recipient.
Technology and analytics providers that help maintain and improve our website.
Email and marketing providers that support customer communications, where applicable.
Professional advisers and government authorities where disclosure is required or authorised by law.
Business successors in connection with a potential or completed business sale, merger, or restructuring, subject to applicable legal requirements.

We do not sell personal information to third parties for their own independent marketing purposes.

We take reasonable steps to ensure that information is disclosed only for appropriate purposes and handled in accordance with applicable privacy requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep shopping cart and checkout functions working.
Remember website preferences.
Understand how visitors use our website.
Improve website performance and usability.
Support advertising and marketing measurement, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping cart, checkout, or account features.

Third-party services integrated into our website may use their own cookies or tracking technologies, subject to their respective policies.

5. Marketing Communications

Where permitted by law, Stemsational may use your contact information to send promotional emails or other marketing communications if you have subscribed or otherwise provided the required consent.

You can unsubscribe from promotional emails by following the unsubscribe instructions included in the message.

Even if you opt out of marketing communications, we may still send essential service messages relating to your orders, payments, deliveries, customer enquiries, or other necessary business matters.

We will handle electronic marketing communications in accordance with applicable Australian laws, including the Spam Act 2003 (Cth), where applicable.

6. Payment Security

Payments made through our website may be processed by third-party payment providers.

Stemsational does not intend to collect or store full payment card details directly unless expressly stated otherwise. Payment providers may collect and process payment information under their own terms, privacy policies, and security procedures.

Customers should review the relevant payment provider's policies when completing a transaction.

7. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, preventing fraud, resolving disputes, and meeting legal obligations.

When personal information is no longer required and we are legally permitted to dispose of it, we will take reasonable steps to delete or de-identify it.

8. Accessing and Correcting Your Information

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the contact details provided on our website.

We may need to verify your identity before responding. In certain circumstances, the law may permit or require us to refuse a request, in which case we will explain our decision where required.

9. Privacy Complaints

If you have a concern about how Stemsational has collected, used, stored, or disclosed your personal information, please contact us through the contact details on our website.

Please provide sufficient details about your concern so we can investigate and respond.

We will review privacy complaints and take reasonable steps to address them in a timely manner.

If you are not satisfied with our response, you may be able to raise your complaint with the Office of the Australian Information Commissioner (OAIC), subject to the applicable requirements.

Website: https://www.oaic.gov.au/

10. Children's Privacy

Our website and services are not specifically directed at children, and we do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services, such as payment providers, delivery services, and social media platforms.

We do not control the privacy practices or content of those third parties. If you follow an external link, we encourage you to review the relevant privacy policy before providing personal information.

12. Overseas Disclosure

Some third-party service providers may store or process personal information outside Australia.

Where applicable, we will take reasonable steps to handle overseas disclosures in accordance with our obligations under Australian privacy law.

The privacy protections and legal requirements in other countries may differ from those in Australia.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers, or legal obligations.

Any updated version will be published on this page with a revised "Last updated" date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact Stemsational Flower Studio using the contact information published on our website.

We will make reasonable efforts to respond to your enquiry and address your concerns.

Stemsational Flower Studio

Perth, Western Australia

Website: https://www.stemsational.com.au

Email: applecross@stemsational.com.au