Substitution Policy

At Stemsational Flower Studio, we carefully select our flowers and products to create beautiful arrangements for every occasion. As flowers and other floral products are seasonal and subject to availability, some items may occasionally need to be substituted.

We are committed to maintaining the style, quality, and value of every arrangement while ensuring your flowers remain beautiful and appropriate for the occasion.

1. When Substitutions May Be Necessary

Substitutions may be required when a particular flower variety, colour, plant, vase, wrapping material, or gift accessory is unavailable due to seasonal changes, supplier availability, or delivery conditions.

We will always do our best to fulfil your order as closely as possible to the product displayed on our website.

2. How We Handle Substitutions

When a substitution is necessary, Stemsational Flower Studio aims to maintain the overall design, colour palette, style, and intended purpose of your selected arrangement.

Any substitute will be selected with care and should be of equivalent or greater value where reasonably possible.

For special occasions such as birthdays, anniversaries, weddings, sympathy, get-well gifts, and romantic occasions, we will make every effort to ensure the arrangement remains appropriate for the occasion and the intended recipient.

If a significant substitution is required, we will contact you to discuss suitable alternatives before proceeding.

3. Product Images and Natural Variations

All product images on our website are provided as a guide to the intended design and presentation.

As flowers are natural products, variations in colour, bloom size, shape, and availability are normal. The final arrangement may differ slightly from the images shown, depending on seasonal availability and the materials available at the time of preparation.

We will endeavour to preserve the overall appearance, quality, and value of your chosen arrangement.

4. Substitutions for Vases and Gift Accessories

Vases, wrapping, gift boxes, plants, and additional gift items may occasionally need to be substituted due to availability.

Where a replacement is necessary, we will aim to provide a suitable alternative that complements the arrangement and maintains the overall value of your purchase.

5. Questions About Your Order

If you have any questions or concerns about a substitution, please contact our customer service team through the contact details provided on our website.

To help us assist you promptly, please include your order number, recipient details, and clear photos of the arrangement where relevant.

At Stemsational Flower Studio, we appreciate your trust and are committed to making every floral gift thoughtful, beautiful, and memorable.

Stemsational Flower Studio — Thoughtfully arranged, beautifully delivered.